Scott A. Helmers is a Microsoft Most Valuable Professional (MVP) for Microsoft Visio and is the primary Visio expert at Experts-Exchange.com. He has helped companies create custom Visio add-ins to enhance organizational efficiency and employee productivity, and has taught thousands of people how to use technology more effectively. He is Vice President of Product Planning and Support at the Harvard Computing Group, a software and consulting firm that helps clients understand and implement business process solutions. Scott is a co-inventor of TaskMap (www.taskmap.com), a Visio add-in that anyone can use to document and improve all of the important aspects of any business process. Scott has worked with clients in Afghanistan, Egypt, India, Ireland, Jordan, Malaysia, Saudi Arabia, Singapore, Canada, and the United States on projects involving knowledge management, specification of new IT systems, process mapping and redesign, and technology training. In addition, he has been an Adjunct Professor at both Northeastern University and Boston University. Scott is the author of three previous books: Microsoft Visio 2013 Step by Step (Microsoft Press, 2013), Microsoft Visio 2010 Step by Step (Microsoft Press, 2011), and Data Communications: A Beginner's Guide to Concepts and Technology (Prentice-Hall, 1989). He also contributed Chapter 9, Visio and Visio Services, to Business Intelligence in Microsoft SharePoint 2013 by Norm Warren, Mariano Neto, Stacia Misner, Ivan Sanders, and Scott Helmers (Microsoft Press, 2013). Information about Scott's books is available at www.VisioStepByStep.com. When not working or spending time with his family in Andover, Massachusetts, Scott can usually be found on his bicycle or working with a local community theater company.