This text concerns the management of the essential parts of any business - the goods-producing and service-producing processes. It deals with both concepts and procedures. After setting the framework for the study of operations management, it discusses the problems encountered in establishing, designing, planning, running and maintaining a production and operation system. This revised and updated edition includes 22 international case studies which illustrate the practical applications of issues discussed in the book. The text's new design makes it more user-friendly.