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People Skills Neil Thompson

People Skills By Neil Thompson

People Skills by Neil Thompson


£3.60
New RRP £21.99
Condition - Very Good
Only 2 left

Summary

This text continues to offer an introduction to the diverse and complex field of people skills, but in extended and updated form. New to this second edition are four completely new chapters, on decision making, influencing people and dealing with bullies, and information management.

People Skills Summary

People Skills by Neil Thompson

The second edition of this text continues to offer a thoughtful and supportive introduction to the diverse and complex field of people skills, but in extended and updated form. New to this edition are four completely new chapters, on decision making, influencing people and dealing with bullies, and information management. The relevance to a diverse range of occupations and environments has been strengthened still further and the references and readings have been updated throughout.

About Neil Thompson

NEIL THOMPSON is a director of Avenue Consulting Ltd and a visiting professor at the University of Liverpool. He is the author of many books including Understanding Social Work, Promoting Equality and Anti-Discriminatory Practice (now in its third edition).

Table of Contents

Preface to the first edition - Preface to the second edition - Acknowledgements - Introduction - PART ONE: PERSONAL EFFECTIVENESS - Self-awareness - Time Management - Stress Management - Information Management - Assertiveness - Beating the Bully - Using Supervision - Continuous Professional Development - PART TWO: INTERACTION SKILLS - Valuing Diversity - Verbal Communication - Non-verbal Communication - Written Communication - Interviewing - Influencing Skills - Handling Feelings - Handling Conflict - PART THREE: INTERVENTION SKILLS - Anti-discriminatory Practice - Being Systematic - Assessment - Planning - Decision-making - Review and Evaluation - Ending - Reflective Practice - Conclusion - Further Reading - Guide for Tutors and Trainers - References - Index

Additional information

GOR001371028
9780333987469
0333987462
People Skills by Neil Thompson
Used - Very Good
Paperback
Palgrave Macmillan
2002-06-06
288
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - People Skills