This new edition of an essential text offers a clear and informative introduction to the subtleties and practical complexities of communication. Drawing on a wide-ranging theory base from across the social sciences, it demonstrates how key ideas from a number of disciplines provide a sound foundation for informed and sensitive practice. This edition includes:

• A consistent focus on the importance of communication within inter-professional and multidisciplinary contexts;
  
• New chapters on communication within specific settings, such as working with children and with groups;
  
• New discussion of potential difficulties in communication - for example, as a result of disability issues or the challenges of intercultural communication;
  
• A broad range of learning resources, such as activities, 'points to ponder' and 'voice of experience' comments, reflecting practitioners' real-world experience.

With its clear practice focus and emphasis on reflection throughout, this is a key text for both students and practitioners across the people professions.