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This edition has been written by a team of specialists under the editorship of Matthew Moore. Matthew is an experienced management consultant and trainer with web4law, a specialist quality and risk management consultancy working exclusively with the legal profession. He is trained as a lead auditor under ISO 9000 and an assessor under Investors in People. Previous publications include Quality Management for Law Firms (Law Society 2001). Contributors: Michael Dodd, Associate, Web4Law Rupert Kendrick, Director, Web4Law Charlotte Points, Associate, Web4Law Simon Young, Associate, Web4Law Vicky Ling, Independent Consultant