Books by Andrew Sargent

.Andy Sargent has spent a career helping organisations transform and adapt to change. He started work in London's East End, became an HR adviser and was appointed by The Confederation of British Industry to help lead major political initiatives. He then became a management consultant and has worked at senior level with clients from a wide spectrum of businesses in most sectors all over the world. He worked with John Cleese and Sir Anthony Jay (Yes Prime Minister) on the development of a series of bestselling management training movies, and later produced a series of books and a movie on the vexed subject of Absence and Attendance. He pioneered much of the early development of 'Team Briefing' and in the last few years has advised many household names on practical ways of improving Customer Care, Cost Base Management, Service Delivery and Productivity. As well as writing, he continues to coach and mentor people of all ages and backgrounds