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8 Things We Hate About IT Susan Cramm

8 Things We Hate About IT By Susan Cramm

8 Things We Hate About IT by Susan Cramm


Condition - Very Good
Out of stock

Summary

Helps us in understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. This title explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. It presents practical strategies for overcoming the difficulty.

8 Things We Hate About IT Summary

8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT by Susan Cramm

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating! How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.

About Susan Cramm

Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog Have IT Your Way.

Table of Contents

Introduction 1. Service or Control 2. Results or Relationships 3. Tactics or Strategy 4. Expense or Investment 5. Quick or Quality 6. Customization or Standardization 7. Innovation or Bureaucracy 8. Great or Good

Additional information

CIN1422131661VG
9781422131664
1422131661
8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT by Susan Cramm
Used - Very Good
Paperback
Harvard Business Review Press
20100329
208
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - 8 Things We Hate About IT