Interpersonal Conflicts at Work by Robert Edelmann
This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to do if conflict persists. It focuses on: rules of relationships: aspects of leadership and gender: personality and age differences: the role of our own beliefs and assumptions. This is an ideal text for all those experiencing conflicts at work, who want to find out how they can manage their relationships there.