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Perfect Phrases for Customer Service, Second Edition Robert Bacal

Perfect Phrases for Customer Service, Second Edition By Robert Bacal

Perfect Phrases for Customer Service, Second Edition by Robert Bacal


$18,99
Condition - Very Good
Only 4 left

Summary

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Perfect Phrases for Customer Service, Second Edition Summary

Perfect Phrases for Customer Service, Second Edition by Robert Bacal

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

About Robert Bacal

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Table of Contents

Partial Table of Contents:

Preface; About the Author; Part One: Succeeding at Customer Service; Chapter 1: Basics of Customer Service; Chapter 2: Customer Service Tools and Techniques; Part Two: Dealing with Specific Customer Situations;

Additional information

GOR005424425
9780071745062
0071745068
Perfect Phrases for Customer Service, Second Edition by Robert Bacal
Used - Very Good
Paperback
McGraw-Hill Education - Europe
20110116
256
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Perfect Phrases for Customer Service, Second Edition