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Social Marketing Philip Kotler

Social Marketing By Philip Kotler

Social Marketing by Philip Kotler


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Summary

A guide for planning and implementing social and behavioural campaigns in the health and social sectors. Offering the various coverage in the field, it shows how organizations devoted to social change can use commercial marketing concepts and tools to effectively influence the beliefs, attitudes, and actions of individuals.

Social Marketing Summary

Social Marketing: Improving the Quality of Life by Philip Kotler

`As this book attests, social marketing is an extremely powerful set of concepts and tools that can accomplish much to relieve the pain and suffering of populations around the world and to address social problems that have their roots in undesirable behaviors. We are fortunate to have some of the best thinkers and writers in our field-such as represented in this volume-committed to making this happen' -

From the Foreword, Alan R Andreasen, Georgetown University

`This Second Edition of Social Marketing pulls it all together-new science and new practice. Hopefully, this will become the standard on which we can all build a solid future for tomorrow's programs of social change' - William A Smith, Executive Vice President, Academy for Educational Development

`Professor Kotler's dynamic team of marketers has created a valuable, comprehensive textbook. Didactic information is supplemented with marketing and research highlights that provide students with real-world examples of how social marketing is used to influence behavior change. This well-crafted text is an important resource for anyone teaching, studying, or working in the social change arena'- Carol A Bryant

Co-Director Florida Prevention Research Center at the University of South Florida

`This is perhaps the most comprehensive and well thought-out compilation of information for social marketing I've seen. A great blueprint for developing, implementing, and evaluating social marketing programs' - Scott B Downing, American Cancer Society, Atlanta, GA, Marketing Director, Brand Development

`This book provides a rich concentration of social marketing theory and experience, from classic examples to the current thinking in the field. In clear language, with over 100 examples, this text gives both experienced and novice social marketers a blueprint for creating a social marketing plan that transforms theory into doable programs' - Rebecca Brookes, Planned Parenthood of Northern New England, Vice President, Marketing & Communications and social marketing consultant

`The book pulls it all together3/4 key concepts, case studies, and a step-by-step process for developing social marketing programs. World Bank supported programs and indeed all development practitioners can benefit from the ideas and concepts put forward by the authors' - Cecilia Cabanero-Verzosa, World Bank, Head, Knowledge and Capacity-Building Unit Development Communication External Affairs Vice-Presidency

`This is an inspiring and wonderfully written textbook which I plan to use as required reading for my courses in the future. It will serve as a strong motivator for students to think outside the box about creative solutions to social problems' - Michael Baldwin, Adjunct Professor, Mark Hatfield School of Government, Portland State University, Lecturer, and Daniel Evans School of Public Affairs, University of Washington

The authors provide a fully revised and updated Second Edition of the bestselling benchmark work. It is a comprehensive, multidisciplinary guide for planning and implementing social and behavioural campaigns in the health and social sectors:

-offering the most up-to-date coverage in the field, the authors show how organizations devoted to social change can use commercial marketing concepts and tools to effectively influence the beliefs, attitudes, and actions of individuals

- taking a hands-on approach, students and professionals are taken through the entire process of putting together a successful campaign which includes: analysing the environment, establishing target audiences, objectives and goals, designing market strategies, and developing a plan for evaluation and monitoring

- each chapter contains case highlights, written by professionals from a wide range of agencies and organizations. They give readers an insight into the capabilities of their own organizations and the political and economic realities surrounding them.

This important new work also contains clear and helpful aids that target both the student and professional needs

Helpful features that include key chapter questions, chapter overviews, end of chapter summaries, terms and concepts and many more

It is engrossing, easy to use and informative with an extensive collection of graphics and photographs that reinforce important concepts. Additionally, an appendix includes worksheets that show the step by step process of creating a social marketing campaign.

This is a `Must Have' for all those involved in the fields of marketing, health and communication.

Social Marketing Reviews

This is perhaps the most comprehensive and well thought out compilation of information for social marketing I've seen. A great blue-print for developing, implementing, and evaluating social marketing programs.

-- Scott Downing

At long last there is a book addressing the challenges faced by social marketers in the 21st century. Managers in a host of non-profit organizations and government agencies will surely welcome Social Marketing, a book that lays out the issues in plain language, provides example after example of successful social marketing strategies and campaigns, and, most important, provides a comprehensive, no-nonsense framework that can be successfully applied within in any organization. Social Marketing goes far to illustrate that marketing is not just for products like shampoo, dog food and breakfast cereal anymore; increasingly, managers are faced with the challenge of marketing issues and behaviors like eating healthy foods, family planning, and buckling up. The first step a manager should take before embarking on any social marketing campaign is to read this book.

-- E. Marla Felcher, Ph.D.

Social Marketing: Improving the Quality of Life, is the indispensable companion for leaders in all three sectors who recognize that social marketing is a leadership imperative. Philip Kotler's great new book moves us to a higher level of understanding and performance. It is superb.

-- Francis Hesselbein

About Philip Kotler

Philip Kotler is the S. C. Johnson & Son Distinguished Professor of International Marketing at the J. L. Kellogg School of Management, Northwestern University, Evanston, Illinois. Kellogg was twice voted Best Business School in Business Week's survey of U.S. business schools. It is also rated Best Business School for the Teaching of Marketing. Professor Kotler has significantly contributed to Kellogg's success through his many years of research and teaching there. He received his master's degree at the University of Chicago and his Ph.D. degree at MIT, both in economics. He did postdoctoral work in mathematics at Harvard University and in behavioral science at the University of Chicago. Professor Kotler is the author of Marketing Management, the most widely used marketing book in graduate business schools worldwide; Principles of Marketing; Marketing Models; Strategic Marketing for Non-Profit Organizations; The New Competition; High Visibility; Social Marketing; Marketing Places; Marketing for Congregations; Marketing for Hospitality and Tourism; The Marketing of Nations; Marketing 3.0,; Good Works, Market Your Way to Growth, Winning Global Markets, Kotler on Marketing, Confronting Capitalism, and Democracy in Decline. He has published over 150 articles in leading journals, several of which have received best-article awards. Professor Kotler was the first recipient of the Distinguished Marketing Educator Award (1985) given by the American Marketing Association (AMA). The European Association of Marketing Consultants and Sales Trainers awarded him their prize for Marketing Excellence. He was chosen as the Leader in Marketing Thought by the Academic Members of the AMA in a 1975 survey. He also received the 1978 Paul Converse Award of the AMA, honoring his original contribution to marketing. In 1995, Sales and Marketing Executives International (SMEI) named him Marketer of the Year. In 2012 he received the William L. Wilkie Marketing for a Better World: Award of the American Marketing Association Foundation (AMAF). In 2014, he was inducted into the AMA Marketing Hall of Fame. He was the first chosen Legend in Marketing and his work was published and reviewed in nine volumes. Professor Kotler has consulted for such companies as IBM, General Electric, AT&T, Honeywell, Bank of America, Merck, and others in the areas of marketing strategy and planning, marketing organization, and international marketing. He has been chairman of the College of Marketing of the Institute of Management Sciences, director of the American Marketing Association, trustee of the Marketing Science Institute, director of the MAC Group, former member of the Yankelovich Advisory Board, and a member of the Copernicus Advisory Board. He is was a member of the Board of Governors of the School of the Art Institute of Chicago and a member of the advisory board of the Drucker Foundation. He has received honorary doctoral degrees from Stockholm University, University of Zurich, Athens University of Economics and Business, DePaul University, the Cracow School of Business and Economics, Groupe H.E.C. in Paris, the University of Economics and Business Administration in Vienna, the Catholic University of Santo Domingo, and the Budapest School of Economic Science and Public Administration, and several other universities. He has traveled extensively throughout Europe, Asia, and South America, advising and lecturing to many companies and organizations. This experience expands the scope and depth of his programs, enhancing them with an accurate global perspective. Prof. Ned Roberto is the Coca-Cola Foundation Professor in International Marketing at the Asian Institute of Management in Metro Manila, Philippines. His teaching and research areas of interest include basic marketing, marketing research, social marketing, social marketing research, and consumer behavior. He has also taught at the Northwestern University's Kellogg Graduate School of Management Chicago Campus and at the Euro-Asia Centre of INSEAD Macau and Singapore programs. Prof. Roberto is currently the chairman and president of Roberto & Associates, Inc., a marketing research and consulting agency, and sits on the board of directors of several corporations. He is on the Editorial Board of the International Journal of Research in Marketing. He was the 1985 president of the Marketing and Opinion Research Society of the Philippines (MORES), and the recipient of the Philippine Marketing Association AGORA Award for Achievement in Marketing Education in 1983. Prof. Roberto has authored seven books: two marketing research textbooks -- Applied Marketing Research and User-Friendly Marketing Research; two social marketing books - Strategic Decision Making in a Social Program and Social Marketing: Strategies for Changing Public Behavior (co-authored with Philip Kotler); a market segmentation book - Strategic Market Segmentation and A Guide to the Socio-Economic Classification of Filipino Consumers; and a local governance book - Making Local Governance Work. In 1975, he wrote the first social marketing book -- Strategic Decision Making in a Social Program, published by Lexington Books of Massachusetts (USA). He has also published several articles on marketing and social marketing in international journals and has contributed chapters in major books of readings in the field of marketing. Before joining the Institute, Prof. Roberto was executive vice president of Consumer Pulse Inc., the ASEAN's largest survey research organization; vice president of Media Pulse, Inc.; and executive director of the International Council for the Management of Population Programmes (ICOMP). He has done extensive consultancy work region-wide for national and transnational corporations and multilateral agencies. In the Philippines, he has been consultant for marketing planning, product management and marketing research to practically all the leading multinational corporations in the consumer goods, pharmaceutical, household products, beverage, cosmetics, processed food, banking, advertising, and airline industries. He has consulted overseas for several major multinational corporations in Australia, Hong Kong, Indonesia, Japan, Malaysia, Singapore, Thailand, and Taiwan. He has also been involved in social marketing planning and research, consulting for such international organizations as the World Bank, the UN Fund for Population Activities, the International Labour Organization, the UN Development Programme, the Asian Development Bank, the Ford Foundation, the International Development Research Centre, the Population Council, and the UN Economic Commission for Asia and the Far East. Prof. Roberto received his Doctor of Philosophy in Marketing and a Master in Business Administration from The Kellogg Management School of Northwestern University (1973). Nancy R. Lee, MBA, is president of Social Marketing Services, Inc., in Seattle, Washington, a strategic advisor for social marketing campaigns at C+C in Seattle, and teaching associate at the University of Washington , where she teaches social marketing in the MPA program. With more than 30 years of practical marketing experience in the public and private sectors, Ms. Lee has held numerous corporate marketing positions, including vice president and director of marketing for Washington State's second-largest bank and director of marketing for the region's Children's Hospital and Medical Center. Ms. Lee has consulted with more than 100 nonprofit organizations and has participated in the development of more than 200 social marketing campaign strategies for public sector agencies. Clients in the public sector include the Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA), Washington State Department of Health, Office of Crime Victims Advocacy, county Health and Transportation Departments, Department of Ecology, Department of Fisheries and Wildlife, Washington Traffic Safety Commission, City of Seattle, and Office of Superintendent of Public Instruction. Campaigns developed for these clients targeted issues listed below: * Health: teen pregnancy prevention, HIV/AIDS prevention, nutrition education, sexual assault, diabetes prevention, adult physical activity, tobacco control, arthritis diagnosis and treatment, immunizations, dental hygiene, senior wellness, and eating disorder awareness * Safety: drowning prevention, senior fall prevention, underage drinking and driving, youth suicide prevention, binge drinking, pedestrian safety, and safe gun storage * Environment: natural gardening, preservation of fish and wildlife habitats, recycling, trip reduction, water quality, and water and power conservation She has conducted social marketing workshops around the world (Uganda, Jordan, South Africa, Ghana, Ireland, Australia, Singapore, Canada, Indonesia, India, Venezuela, Haiti) for more than 4,000 public sector employees involved in developing behavior change campaigns in the areas of health, safety, the environment, and financial well-being. She has been a keynote speaker on social marketing at conferences for improved water quality, energy conservation, family planning, nutrition, recycling, teen pregnancy prevention, influencing financial behaviors, wildfire prevention, and tobacco control. Ms. Lee has coauthored ten other books with Philip Kotler: Social Marketing: Improving the Quality of Life (2002); Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause (2005); Marketing in the Public Sector: A Roadmap for Improved Performance (2006); Social Marketing: Influencing Behaviors for Good (2008 and 2011); Social Marketing: Changing Behaviors for Good (2016): GOOD WORKS! Marketing and Corporate Initiatives That Build A Better World . . . And The Bottom Line (2012); Up and Out of Poverty: The Social Marketing Solution (2009); Social Marketing in Public Health (2010); and Social Marketing to Protect the Environment (2011). More recently, she authored a book Policymaking for Citizen Behavior Change: A Social Marketing Approach (2017). She has also contributed articles to the Stanford Social Innovation Review, Social Marketing Quarterly, Journal of Social Marketing, and The Public Manager. (See more on Nancy Lee at www.socialmarketingservice.com)

Table of Contents

Foreword - Alan R. Andreason Preface Acknowledgments PART I: UNDERSTANDING SOCIAL MARKETING Chapter 1. Defining Social Marketing The 21st Century What Is Social Marketing? Where Did the Concept Originate? How Does Social Marketing Differ From Commercial Sector Marketing? When is Social Marketing Used, and for What Purpose? What Social Issues Can Benefit From Social Marketing? What Are Other Ways to Influence Public Behavior? How Does Social Marketing Relate to Other Approaches? Chapter 2. Outlining the Strategic Planning Process Marketing Highlight: Lowering Blood Pressure What Are the Steps in the Social Marketing Planning Process? Why Is a Systematic Planning Process Important? Where Does Marketing Research Fit Into the Planning Process? Chapter 3. Discovering Keys to Success Marketing Highlight: Tobacco Prevention What Is a Successful Campaign? What Are the Key Elements of Successful Campaigns Beyond Success PART II: ANALYZING THE SOCIAL MARKETING ENVIRONMENT Chapter 4. Determining Research Needs and Resources Marketing Highlight: Blood Donation When Is Research Used in the Planning Process? What Major Types of Research Are Used? What Steps Are Included in Designing a Research Project? Research Highlight: Quantitative and Qualitative Research for Breast Cancer Screening Chapter 5. Mapping the Internal and External Environment Marketing Highlight: Tobacco Industry Response Choose a Campaign Focus Identify a Campaign Purpose Conduct a SWOT Analysis Research Highlight: Personal Interviews for Caring Adult Relationships With Youth Marketing Dialogue PART III: ESTABLISHING TARGET AUDIENCES, OBJECTIVES, GOALS Chapter 6. Selecting Target Audiences Marketing Highlight: Physical Activity What Steps Are Involved in Target Marketing? What Variables Are Used to Segment Markets? What Criteria Are Used for Evaluating Segments? How Are Target Markets Selected? What Approach Should Be Chosen? Research Highlight: Self-Administered Survey for Psychographic Segmentation Chapter 7. Setting Objectives and Goals Marketing Highlight: Water Conservation Behavior Objectives Knowledge and Belief Objectives The Nature of Social Marketing Goals Goals And Objectives at the Draft Stage The Role of Objectives and Goals in Campaign Evaluation Research Highlight: Secondary Data for Program Goal Setting Chapter 8. Deepening Our Understanding of Target Audiences and the Competition Marketing Highlight: Drinking and Driving What More Do We Need to Know About Our Target Audience? What Models Might Be Used to Explore Our Audience Perspectives Further? Who Is the Competition in a Social Marketing Environment? What Are Four Key Tactics to Create Competitive Advantages? Why Is it Necessary to Review and Potentially Revise Target Markets, Objectives, and Goals After This Step? Research Highlight: Formative and Evaluation Research for Worksite Nutrition and Physical Activity Programs PART IV: DEVELOPING SOCIAL MARKETING STRATEGIES Chapter 9. Product: Designing the Market Offering Marketing Highlight: Women & Infant Children Programs (WIC) What Is the Product in a Social Marketing Effort? What Are Three Levels of the Product? What Decisions Will Need to Be Made at Each Level? How Are These Decisions Made and How Do They Effect the Product's Positioning? Research Highlight: Focus Groups for Increased Condom Use Chapter 10. Price: Managing Costs of Behavior Change Marketing Highlight: Litter Prevention What Is the Price of a Social Marketing Product? What Are Major Categories and Types of Costs? What Are Major Strategies for Managing Costs? What Pricing Relating Tactics Are Used to Manage Costs and Balance the Scale? Considerations When Setting Prices for Tangible Objects and Services Research Highlight: Informal Interviews for Teen Sexual Abstinence Chapter 11. Place: Making the Social Marketing Product Available Marketing Highlight: Safe Gun Storage What Is Place in a Social Marketing Environment? What Is the Objective When Developing a Place Strategy? How Do We Make Access to the Social Marketing Product More Convenient? What Are Guidelines for Managing More Formal Distribution Channels? Research Highlight: Observation Research for Needle Exchange Programs Chapter 12. Promotion: Creating Messages Marketing Highlight: Sexual Assault Prevention Message Strategy: What Do We Want to Say? Message Execution Strategy: How Do We Want to Say It? Principles and Theories for Decision Making: Designing Messages and Choosing an Executional Strategy Pretesting Research Highlight: Telephone Survey for Prevention of Sudden Infant Death Syndrome (SIDS) Chapter 13. Promotion: Choosing Communications Channels Marketing Highlight: AIDS Prevention What Are Major Media Channels to Consider? Choosing Specific Media Vehicles What Timing Decisions Need to Be Made? What Factors Influence Media Strategies? What Principles Can Guide Decision Making? Research Highlight: Clinical Trial for Skin Cancer Detection PART V: MANAGING SOCIAL MARKETING PROGRAMS Chapter 14. Developing an A Plan for Evaluation and Monitoring Marketing Highlight: Teen Nutrition What Will Be Measured? How Will It Be Measured? When Will It Be Measured? Additional Considerations and Concerns Research Highlight: Evaluation Planning for Teen Nutrition Program Chapter 15. Establishing Budgets and Finding Funding Sources Marketing Highlight: Suicide Prevention Determining Budgets Finding Funding Sources Appealing to Funders Implications to the Draft Plan Research Highlight: Baseline and Tracking Survey for Drowning Prevention Chapter 16. Completing an Implementation Plan and Sustaining Behavior Marketing Highlight: Water Quality Implementation Plans Sustainability Chapter 17. Making Ethical Decisions Marketing Highlight: Animal Rights Ethical Considerations: At Every Decision Point American Marketing Association Code of Ethics APPENDIX Credits Name Index Subject Index About the Authors

Additional information

GOR002840783
9780761924340
0761924345
Social Marketing: Improving the Quality of Life by Philip Kotler
Used - Very Good
Paperback
SAGE Publications Inc
20020507
456
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Social Marketing