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The Leader's Guide to Influence By Mike Brent

The Leader's Guide to Influence by Mike Brent

Condition - Very Good
5 in stock

The Leader's Guide to Influence Summary

The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results by Mike Brent

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

About Mike Brent

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent). Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources. She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

Table of Contents

PART 1: THE INFLUENTIAL MANAGER'S GROUND RULES The Influencing Process Relational Influencing The Working Relationship Model Why relationships at work are so important Relationship styles Relationship derailers - and how to avoid them PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS Creating and developing the right impression Effective Listening Asking Good Questions Developing Trustworthiness Mutual respect Developing Rapport and empathy Assertiveness Self-awareness Awareness of others Communications skills How to Support others Emotional management and resilience Developing Integrity Being Politically Astute Being Authentic Understanding Conflict Working with Diversity How to develop Judgement Giving - and receiving Feedback How to Challenge PART 3: TIPS, TOOLS & TECHNIQUES How to be appreciative Reframing Challenging assumptions Readingpeople Non verbal communication The language of influence Developing positive relationships Using both brains to influence Linking and Building Thinking creatively Storytelling CONCLUSION

Additional information

The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results by Mike Brent
Used - Very Good
Pearson Education Limited
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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