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Quality Assurance Management Michael J. Fox

Quality Assurance Management By Michael J. Fox

Quality Assurance Management by Michael J. Fox

Condition - Very Good
Only 1 left


Designed as an introduction and reference source to the field of quality control management, this guide explores such key concepts as customer care, risk minimization, quality-related costs, best-practice benchmaking, robust design and six-sigma manufacturing.

Quality Assurance Management Summary

Quality Assurance Management by Michael J. Fox

"Quality Assurance Management" provides a comprehensive introduction and reference source to this increasingly important area of business activity. It should prove a useful tool for managers working in companies attempting to gain ISO9000/BS5750 recognition of their quality system and developing a total quality management culture. Key issues and the latest developments are clearly and simply explained, with the relative pros and cons of the alternative strategies objectively evaluated. Specialized techniques are explained with the non-specialist in mind, so that the reader can assess the situation before discussing its managerial and technical implications. Michael J. Fox draws on his practical consultancy experience and the best current thinking from experts in USA, Great Britain and Japan. Major concepts covered include: customer care; risk minimization; quality-related costs; best practice benchmarking; and "robust" design and "six-sigma" manufacturing. The managerial implications of these issues are reinforced with plenty of practical guidance in the form of checklists, worked examples and sources of further technical information.

Table of Contents

What managing quality means; what is quality?; quality in marketing; quality in specification and design; quality in purchasing; quality in production; after-sales quality; quality assurance techniques; creating the quality system; ISO9000, the international quality standard; quality auditing techniques; inspection techniques; statistical sampling inspection; statistical process control; the place of the computer; reliability assurance; using people effectively; the sociology of people at work; motivate or involve?; American quality gurus; Japanese quality management style; quality in the United Kingdom; total quality management; quality managers and their environment; quality in service industries; quality - the key to prosperity; ways of looking at quality-related costs; the prevention/appraisal/failure model; just-in-time; quality, safety and product liability; the international market place; quality trends, challenges and opportunities; answers to exercises; recommended reading.

Additional information

Quality Assurance Management by Michael J. Fox
Used - Very Good
Chapman and Hall
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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