GOR009635283

9780814415382

0814415385

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri

Used - Like New

Hardback

HarperCollins Focus

20100407

192

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins