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Crucial Conversations: Tools for Talking When Stakes Are High Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes Are High By Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson


$33.99
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Summary

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

Crucial Conversations: Tools for Talking When Stakes Are High Summary

Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Crucial Conversations: Tools for Talking When Stakes Are High Reviews

"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey

About Kerry Patterson

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Table of Contents

Acknowledgments
Ch. 1 What's a Crucial Conversation?
Ch. 2 Mastering Crucial Conversations
Ch. 3 Start with the Heart
Ch. 4 Learn to Look
Ch. 5 Make It Safe
Ch. 6 Master My Stories
Ch. 7 STATE My Path
Ch. 8 Explore Others' Paths
Ch. 9 Move to Action
Ch. 10 Putting It All Together
Ch. 11 Yeah, But
Ch. 12 Change Your Life
End notes
Index

Additional information

GOR008072065
9780071401944
0071401946
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson
Used - Like New
Paperback
McGraw-Hill Education - Europe
2002-07-01
264
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins

Customer Reviews - Crucial Conversations: Tools for Talking When Stakes Are High