Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Kerry Patterson

Name: Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior By Kerry Patterson
SKU: 9780071446525
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

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$22.99

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Summary

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Summary

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

About Kerry Patterson

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Additional information

Sku

GOR002504279

ISBN 13

9780071446525

ISBN 10

0071446524

Title

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

Author

Kerry Patterson

Condition

Used - Very Good

Binding type

Paperback

Publisher

McGraw-Hill Education - Europe

Year published

2004-09-01

Number of pages

304

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us