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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Kerry Patterson

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior By Kerry Patterson

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson


$18.49
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Summary

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Summary

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

About Kerry Patterson

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Additional information

GOR010086096
9780071446525
0071446524
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson
Used - Like New
Paperback
McGraw-Hill Education - Europe
2004-09-01
304
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins

Customer Reviews - Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior