Cart
Free Shipping in Australia
Proud to be B-Corp

Crisis Communications Kathleen Fearn-Banks (University of Washington)

Crisis Communications By Kathleen Fearn-Banks (University of Washington)

Crisis Communications by Kathleen Fearn-Banks (University of Washington)


$22.99
Condition - Very Good
Only 1 left

Summary

Helping professionals prepare for crises and develop communications plans, this book explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees and consumers in times of crisis. It is for students in crisis communication and management, public relations, and business/management.

Crisis Communications Summary

Crisis Communications: A Casebook Approach by Kathleen Fearn-Banks (University of Washington)

Crisis Communications presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. Helping professionals prepare for crises and develop communications plans, the third edition of this essential reference explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement.

Cases added to this edition include Hurricane Katrina and New Orleans, AIDS in Africa, and the Columbine High School shooting tragedy. Additional features of the text are:

  • a discussion of rapidly changing communications technology as it relates to battling crises and causing crises;
  • a section on communicating with the masses, particularly via Web sites and blogs;
  • a chapter addressing theories relevant to crisis communications
  • updated versions of cases analyzed in previous editions.

An accessible, practical, and extremely popular casebook, this text is a 'must read' for students in crisis communication and management, public relations and business/management. It is also an invaluable resource for professionals and business managers in handling crises.

Table of Contents

Contents: Preface. Crisis Communications: Then and Now. Managing the Crisis. Crisis Communications Theory. "Textbook"Crisis Communications Cases. Rumors and Cybercrises. Natural Disasters. Cultures: Foreign and Domestic. Death and Injury. Consumer-Caused Crises. The Crisis Communications Plan. Appendices: Generic Crisis Communications Plan. Crisis Communications Plan for a Nonprofit Organization: Big Brothers/Big Sisters of America. Crisis Communications Plan for a Small Business.

Additional information

GOR005449008
9780805857733
0805857737
Crisis Communications: A Casebook Approach by Kathleen Fearn-Banks (University of Washington)
Used - Very Good
Paperback
Taylor & Francis Inc
2006-12-15
408
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Crisis Communications