INTRODUCTION: MANAGEMENT RULES xi
MANAGE YOUR TEAM 1
1 WHAT YOUR TEAM WANTS FROM YOU 3
2 VISION: SETTING A DIRECTION 7
3 HOW TO MOTIVATE YOUR TEAM: PRINCIPLES 11
4 HOW TO MOTIVATE YOUR TEAM: PRACTICE 15
5 MAKING DECISIONS IN AN UNCERTAIN WORLD 21
6 HANDLING CRISES 27
7 HONESTY AND INTEGRITY: DITCH THE ETHICS COURSE 33
8 SETTING TARGETS 37
9 HOW TO DELEGATE 41
10 WHAT YOU CAN AND CANNOT DELEGATE 45
11 MANAGING OTHER PROFESSIONALS 49
12 HOW TO COACH 53
MANAGE THE ORGANISATION 59
13 TAKE CONTROL 61
14 BUILD YOUR TRUSTED NETWORK 67
15 INFLUENCING DECISIONS 71
16 NEGOTIATING YOUR BUDGET 77
17 MANAGING YOUR BUDGET 81
18 CONTROLLING BUDGETS 85
19 HANDLING BAD NEWS 91
20 PROJECT MANAGEMENT 95
MANAGE YOUR COLLEAGUES 101
21 MANAGING YOUR PEERS 103
22 STYLES OF MANAGEMENT: THE THEORY 107
23 MANAGING DIFFERENT STYLES: THE PRACTICE 113
24 PUTTING PRAISE AND FLATTERY TO WORK 119
25 PERSUASIVE CONVERSATIONS 123
26 HOW TO SAY "NO" 131
27 HOW TO DEAL WITH MR AND MRS NASTY 137
28 PROFESSIONAL GUARD 143
THE DAILY SKILLS OF MANAGEMENT 147
29 THE DAILY SKILLS OF MANAGEMENT 149
30 MANAGE TIME EFFECTIVELY 153
31 MANAGE TIME EFFICIENTLY 157
32 HOW TO READ 161
33 HOW TO WRITE 165
34 HOW TO LISTEN 169
35 HOW TO TALK 173
36 THE ART OF A GOOD MEETING 177
37 THE USE AND ABUSE OF POWERPOINT 183
38 PREPARING SPREADSHEETS 187
MANAGE YOUR CAREER 193
39 MANAGE YOUR CAREER 195
40 THE MANAGEMENT JOURNEY 199
41 WHAT IT TAKES TO GET AHEAD 203
42 HOW TO GET PROMOTED 207
43 HOW NOT GET PROMOTED 211
44 HOW TO GET FIRED 217
45 WHEN TO MOVE ON 221
46 FIND THE RIGHT BOSS 227
47 WHAT YOUR BOSS WANTS FROM YOU 231
48 MANAGE YOUR BOSS 237
49 FIND THE RIGHT ASSIGNMENT 243
50 MANAGEMENT OR LEADERSHIP? 247
