Contents
1. Introduction and Summary : Real managers for the real world.
IQ: rational management
EQ: emotional management
PQ skills: political management
MQ: the management quotient
2. IQ skills: dealing with tasks, problems and money
2.1 Starting at the end: focus on outcomes
2.2 Achieving results: performance and perceptions
2.3 Making decisions: acquiring intuition fast
2.4 Solving problems: Prisons and frameworks
2.5 Strategic thinking: floors, romantics and the classics.
2.6 Setting budgets: the politics of performance
2.7 Managing budgets:the annual dance routine
2.8 Managing costs: minimising pain
2.9 Surviving spreadsheets: assumptions, not maths
2.10 Knowing numbers: playing the numbers game
3. EQ skills: dealing with people.
3.1 Motivating people: creating willing followers
3.2 Influencing people: how to sell anything
3.3 Coaching: no more training
3.4 Delegating: doing better by doing less
3.5 Handling conflict: from FEAR to EAR
3.6 Giving informal feedback: making the negative positive
3.7 Managing yourself: personal EQ
3.8 Using time effectively: activity versus achievement
3.9 Surviving the management marathon: from days to decades
3.10 Learning the right behaviours: what managers really want
4. PQ skills: making things happen
4.1 The seven key power sources: building a power base
4.2 Acquiring power: shining a light on the dark arts
4.3 Building power networks: becoming irreplaceable
4.4 Using power: setting your agenda
4.5 The art of unreasonable management: ruthlessness
4.6 Saying 'no' to the boss: surviving insanity
4.7 Power and integrity: from morality to survival
4.8 Taking control: telling stories
4.9 Managing change: people, not projects
4.10 People and change: through the valley of death
5. MQ skills: Managing your journey
5.1 Acquiring MQ: how to learn success
5.2 Using MQ: uses and abuses
5.3 Decoding the success formula: happy endings
Index
