Jan Thornbury designed and led the global culture change process for KPMG, with the goal of attracting and keeping good people. This book provides a clear model of how culture works in an organisation, and what must be done to change it. This is a practical guide to re-creating and revitalizing company culture. It provides a framework for understanding your organization's culture, from core values to the artefacts of daily business life. The guide shows how to define the desired culture and design a culture program and recommends the methods, tools and techniques needed to implement change.