Running Meetings will be the essential guide to meetings that mobilise people toward constructive action. It covers everything from meeting location and etiquette to effective planning, facilitation, and follow-up; from dealing with problem behaviours to getting closure on key issues. It explains what effective meetings entail - and shows how to make them happen. Packed with ideas and applicable tools, Running Meetings is every manager's portable meeting advisor. It instructs readers how to: plan and run effective meetings; set agendas that work; handle problem behaviours and keep meetings on track; energize participants to take action; and, close meetings and identify key next steps.