This title features an exciting and accessible full colour design with descriptive information, explaining the key concepts, maintains students' interest throughout. It features diagrams, charts, photographs and drawings to illustrate concepts and theories, engaging students' attention and allowing them to assimilate knowledge quickly. It covers the importance of good communication to the success of the business and the consequences when there is a breakdown in communication, enabling the student to fully understand the subject. It provides practice activities and questions relating to theory, in a practical context that reinforces students' learning. An accompanying Teacher Support Pack is also available.