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Delighting Your Customers By Avril Owton MBE

Delighting Your Customers by Avril Owton MBE

Condition - Very Good
$11.99
Out of stock

Summary

Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies.

Delighting Your Customers Summary

Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank by Avril Owton MBE

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invaluable advice on: Understanding your customers, Asking for feedback... and learning from it, Creating a customer service strategy, Hiring the right people, Setting up and implementing complaint processes, Adding a personal touch. Being creative...But making sure you can deliver and Learning from your competitors. '...brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

About Avril Owton MBE

Avril may have danced her way to success with the Tiller Girls, but as a mother, hotelier, award-winning businesswoman and international speaker, she has demonstrated a true business personality and dynamic leadership. She is founder and organiser of a regional women's network; a regular speaker for national organisation, Everywoman; and an active member of the prestigious Institute of Directors.

Additional information

GOR009879747
9781408139929
1408139928
Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank by Avril Owton MBE
Used - Very Good
Paperback
Bloomsbury Publishing PLC
2011-09-19
160
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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