Michelle is a leading authority in the field of communication over the phone. She has a proven track record of building successful relationships using just the phone, having worked with directors at Microsoft, Disney, GlaxoSmithKline, Texaco, BT, several premiership football clubs and many leading UK entrepreneurs. While continuing to execute successful business development projects on behalf of her clients, Michelle also runs training programmes for in-house teams as well as apprenticeships and highly sought-after workshop programmes. Michelle's intention is to work with as many people as possible to give them the ability to apply the science of Phone Genius to excel in their communication over the phone. Michelle is also a recognised Global Networking Giant, speaker, trainer, consultant and one of the most recommended people on LinkedIn across the globe. http://www.ethosdevelopmentltd.co.uk/what-is-phone-genius/