Joli Ballew (Garland, TX) is a professional writer, technology trainer, and network consultant in the Dallas area. She is also a Microsoft Windows Expert Zone Columnist and Microsoft blogger. Some of her previous jobs include technical writing, education content consulting, PC technician, network administrator, high school algebra teacher, and MCSE instructor. She earned her MCSE, MCT, and A+ certifications in less than 14 months. She is the coauthor of Degunking Windows, and the author of Degunking Your Mac, Degunking Your PC, and Windows XP Professional: The Ultimate User's Guide, Second Edition, all published by Paraglyph Press.