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Communication and the Manager's Job By Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)

Summary

An exploration of interpersonals skills in primary care, which describes effective skills and the tools needed to manage effectively, and looks at strategies for dealing with stress such as time management, problem-solving and improving personal organization.

Communication and the Manager's Job Summary

Communication and the Manager's Job: Radcliffe Primary Care Series by Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)

Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care. It provides the reader with the tools needed to manage effectively including those essential for leadership interviewing teaching and supervision. In addition it looks at strategies for dealing with stress such as problem solving techniques and improving personal organisation. Communication and the Manager's Job is a concise yet comprehensive guide for GPs practice managers and all members of the primary care team with an interest in their own personal and professional development.

Table of Contents

Section One: A broad look at communication * The foundations of good communication * Practical steps - policies and procedures * Understanding others: motivation and personality * Teams, groups and facilitating * Communicating in organisations * Section Two: The manager's job * Functions of a manager * Problem solving * Leadership skills * Delegating * Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary * The learning organisation * Teaching and presenting skills

Additional information

GOR002250445
9781857755343
1857755340
Communication and the Manager's Job: Radcliffe Primary Care Series by Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)
Used - Very Good
Paperback
Taylor & Francis Ltd
1999-01-01
186
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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