Covers enough units for the Level 1 Diploma. Accessible language and clear definitions. Step-by-step illustrated tutorials designed for Office 2010. Activities to practise the skills learned. Interesting and engaging scenarios and case studies. End-of-unit practice assessment activities. Includes guidance and practice for assessment methods used by OCR, City & Guilds, BCS and Edexcel. Units covered Improving Productivity using IT IT User Fundamentals IT Security for Users IT Communication Fundamentals Using the Internet Using email IT Software Fundamentals