Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK

Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK

Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK

Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK

Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK

David M. Upton is American Standard Companies Professor of Operations Management at the Said Business School, University of Oxford, UK

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